skip to main
|
skip to sidebar
Home
Menu1
Menu2
Menu3
Theme Lib
About me
Contact me
Visit my blog
Viewmymessage.com Overview
| ]
Goal
:
Viewmymessage.com Overview
Symptom
:
www.viewmymessage.com/1
Multimedia Messages (MMS)
www.viewmymessage.com/2
viewmymessage
Fix
:
Overview
A customer with a non-MMS capable device receives a text message when they are sent an MMS. The text message contains a Web address that should be used to retrieve the message. The content of the MMS is presented to the user once the Link is clicked or the web address is entered manually into a web browser. Customers are able to view all messages within seven days from the date it was sent with up to 9MB of storage
Updates to the View My Message web site:
• Allows customers to save the content of the MMS message to their computer (click the "Save to computer" button)
• Ability to respond to the originator of the message
• 9MB of storage
o Customers will be advised when storage capacity reaches 90% to delete older messages. If no deletion is performed, customer is advised when storage capacity is 100%, that an older message was deleted to enable delivery of the new message.
NOTE:
Advise customers that they should access the message from a computer as accessing via the device browser
may cause timeouts and other issues.
If a customer says they are not able to log in or view the picture they received on the View My Message Web site, try the following steps:
• The viewmymessage.com site may time out when accessed from a mobile device with a compatible HTML browser. If the customer is unable to access the site using their mobile device, the customer should be directed to access the site using other means like a home computer with a high speed Internet connection.
• Assist the customer to forward the SMS to an E-mail address that they can access via computer. Open the E-mail on the computer and click on the Link (or copy and paste the web address into a browser).
• The customer should ask the sender to resend the picture.
Consumer Care:
If you have tried these steps and it is still not working, Consumer Care should transfer the call to
Technical Care per local market procedures. Technical Care will create a Clarify case and dispatch the case to the PMC
(TECHNICALSUPPORT-NEWPRODUCTS-PMC).
EMCC/SMB Care:
If the troubleshooting steps above do not resolve the customer's issue, please contact TSD. TSD representatives should escalate cases using business as usual case filing processes.
较新的博文
较早的博文
主页
Labels
Niagara Falls
(1)
www.viewmymessage.com/1
(1)
Blog Archive